Its very easy to register a new or existing account for online shopping:

1. Click on the User icon at the top right of the page
2. Click on the ‘Sign up’ link at the bottom
3. Fill in your name, email address and select a password
4. Click the ‘Create account’ button

You are now logged in, and will be redirected to your Account Details screen - this is where you manage your address details and can check the status of any orders you have placed. You are now ready to start shopping online!

It’s easy to update your account details:

1. Click on the User icon at the top right of the page
2. Login to your account
3. Select 'Addresses'

You can then add a new name and address, edit your current name and address, or change your default delivery address.

It’s not necessary to set up a completely new account if your address has changed. All you need to do is amend your existing online account details:

1. Login to your account
2. Select ‘Addresses’
3. Enter your new address, or amend an existing address and set as ‘Default’
4. Delete the old address you no longer need

Please also inform us of your new address on 01708 726 535, or email info@orthoformwire.com so we can update your account details offline.

If you’ve forgotten your password, don’t worry. All you need to do is:

1. Click the User icon at the top right of the page
2. Click the 'Forgot you password?' link at the bottom
3. On the next page, enter your registered email address, and click ‘Recover’
4. A link to reset your password will now be sent to you via email

Yes, it’s easy to add delivery addresses:

1. Click on the User icon at the top right of the page
2. Login to your account
3. Click 'Addresses'
4. You can then add a new address, edit your current address, or change your default delivery address.

You can also add an alternate delivery address during the checkout process when choosing delivery and billing address.

There are a number of benefits to registering an account and not just checking out as a guest:

• We can offer you 30 days interest-free credit - simply select 'Pay on Account' when you checkout. (UK accounts only, subject to status)
• You can manage your default billing and delivery addresses for a faster checkout with pre-filled forms.
• You can view your purchase history and easily check order, payment and shipping status.
• You can create and save a 'Favourites Wishlist' for fast and easy reordering of frequently purchased items.

Yes, you can make a purchase as a guest. You will need to submit your name, email address, billing and delivery address and card details, but you won’t create an account or receive marketing emails unless you opt in during the checkout process.

You can choose whether to opt in to marketing emails during the checkout process when completing your order, but you can also sign up at any time by filling in the newsletter sign up option at the bottom of the page.

You can opt out of emails by clicking the unsubscribe link found at the bottom of our emails.

We will send you a confirmation email detailing the exact order received shortly after your order is processed. This message is sent to the email address you specify during the checkout process, or the email linked to your account if you're signed in. If you don't receive an email after placing your order, then please check your spam folder.

You can get in contact with us at info@orthoformwire.com or call 01708 726 535 if you need further help.

Once you've placed an order online it’s not possible to amend or cancel this yourself.

If you've ordered items by mistake, please call us on 01708 726 535 quoting your online order number and we’ll cancel the order for you. You can then re-order the correct items.

If you want to add items to an existing online order, you will need to place a new order for those goods. Please add a note to the additional order and we'll ship both together (if the first order hasn't already shipped), and then refund the second order delivery charge.

If you’ve already received the order, and need to return items then please refer to our Returns Information.

We make every effort to ensure that the items we’ve listed on our store are in stock, but occasionally we may not be able to fulfil everything on your order. You will be notified of which items are on back-order, and the timescale for delivery (usually within 28 days).

We have a close working relationship with our manufacturers and receive deliveries every month. However, delays can sometimes unavoidably occur, and it may take longer for an item to be replenished but we’ll always keep you informed of any changes to your delivery date.

We don’t always ship everything in your order at the same time, and if items are on back-order we'll post them as soon as they are available for you.

You will always be notified of any out of stock items, along with the estimated delivery date. We would recommend checking your dispatch email; if the item is not listed, then we’ll be dispatching this separately as soon as we have it back in stock.

If an item is listed but was missing from your parcel, please contact us on 01708 726 535 so that we can investigate further.

We’re sorry to hear there’s a problem with your order.
If your parcel is damaged or you have received incorrect items, then please contact us on 01708 726 535, quoting your order number, and we’ll help to resolve the issue as quickly as possible.

You can view your complete order history by:

1. Click on the User icon at the top right of the page
2. Sign in to your account and select 'Orders'
3. Click the Order# link to view the order details.

Your order could have been cancelled for various reasons, but we will never cancel an order without communicating with you beforehand. You will always receive an email providing reasons for cancellation, but please contact us if you require further assistance.

If you have placed an order and need this shipping to a different address we can change the delivery address for you provided that it has not yet reached the dispatch stage. Please contact us on 01708 726 535 as soon as possible with the amendments to your delivery address and we’ll do the rest.

For future orders, we'd recommend you make updates to your existing addresses, add new ones, or edit your default shipping address:

1. Sign in by selecting the User icon at the top of the page
2. Click ‘Addresses’
3. Enter your new address, or amend an existing address and set as ‘Default’
4. Delete the old address you no longer need

We’re happy to accept returns for unwanted items, provided that they are returned within 30 days of receipt and unopened, unused and in perfect condition.

You can view our complete Returns Policy for more information.

Returns will only be accepted within 30 days of receipt of goods, provided all items are unopened, unused and in perfect condition.

You can view our complete Returns Policy for more information.

We aim to process refunds for returned items within 2 working days of them arriving at our warehouse and we'll send you a confirmation email once this has been issued to keep you updated.

If you have not received a refund within 10 days of posting the item to us, please contact us on 01708 726 535 with details of the item(s) returned so we can investigate further.