Once your return is received and inspected, we will contact you via the email address you provide on the returns form to confirm that we have received your returned item(s) and are processing your credit/exchange.
Your refund will be processed once we receive your returned order. This will normally be processed within 24 hours, but it can take 3 to 5 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain your proof of postage until you have received your refund.
If you have requested an exchange then the original payment/invoice will be credited or refunded, and a new invoice raised for the exchange goods.
We regularly check competitors prices to make sure we offer you the best possible value. If you find a comparable product for better value elsewhere, we won't just match the price - we'll beat it*. That's a promise!
If you would like to take advantage of our Price Promise, then please call us on
01708 726 535 (Monday-Friday, 09.00-17.00)
or contact us online anytime.
*Subject to the following conditions: