*These conditions do not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Contracts Regulations 2013.
Once your return is received and inspected, we will contact you via the email address you provide on the returns form to confirm that we have received your returned item(s) and are processing your credit/exchange.
Your refund will be processed once we receive your returned order. This will normally be processed within 24 hours, but it can take 3 to 5 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain your proof of postage until you have received your refund.
If you have requested an exchange then the original payment/invoice will be credited or refunded, and a new invoice raised for the exchange goods.
In the event of your order being damaged in transit please notify us within 24 hours of receipt by calling 01708 726 535. If external damage is evident on receipt of goods please sign ‘checked and found to be damaged’. We may ask for photographic proof of damage where the goods cannot be returned in the original packaging, to aid us in making a claim.
We regularly check competitors prices to make sure we offer you the best possible value. If you find a comparable product for better value elsewhere, we won't just match the price - we'll beat it*. That's a promise!
If you would like to take advantage of our Price Promise, then please call us on
01708 726 535 (Monday-Friday, 09.00-17.00)
or contact us online anytime.
*Subject to the following conditions: