If you can't find an answer to your question from the selection below or from the menu to the left, then please call us on 01708 726 535 or email us at: firstname.lastname@example.org, we'll be happy to help.
How can I set up an account?
Its very easy to register a new or existing account for online shopping, all you need to do is:
- Click on ‘Login/Register’ in the top right of the homepage
- Click on the ‘Sign up’ link at the bottom
- Fill in your name, email address and select a password
- Check the newsletter box if you would like us to send you special offers and discounts
- Click the ‘Sign Up’ button
You are now logged in, and will be redirected to your Account Details screen - this is where you manage your address details and can check the status of any orders you have placed. You are now ready to start shopping online!
I've forgotten my password, what can I do?
If you’ve forgotten your password, don’t worry. All you need to do is:
- Click ‘Login/Register’ at the top right of the page
- Click ‘Forgot your password?’
- On the next page, enter your registered email address, and click ‘Submit’
- A link to reset your password will now be sent to you via email
- Enter your new password on the Reset Account Password page
Can I have more than one delivery address?
Yes, it’s easy to add delivery addresses:
- Click on ‘Login/Register’
- Login to your account
- Click ‘View addresses’
- You can then edit current addresses, add a new address, or change your default delivery address.
This is also possible during the checkout process when choosing delivery and billing address.
Our practice is moving, do I need a new account?
It’s not necessary to set up a completely new account if your address has changed. All you need to do is amend your existing online account details:
- Login to your account
- Click ‘View Addresses’
- Enter your new address, or amend an existing address and set as ‘Default’
- Delete the old address you no longer need
Please also inform us of your new address on 01708 726 535, or email email@example.com so we can update your account details offline.
Are prices online inclusive of VAT?
All prices shown on the website are in Pound Sterling, and exclusive of VAT. This will be added at the current rate during the checkout stage.
Will I get an order confirmation?
We will send you a confirmation email detailing the exact order received shortly after your order is processed. If you haven’t received this email within 1 hour of placing your order, then please get in contact with us at firstname.lastname@example.org or call 01708 726 535.
When will my order be delivered?
UK delivery is within 1-3 working days, and will vary dependant upon your location (usually next day for UK mainland). You will be notified by email, or phone if any items are on back-order.
View our Delivery Information page for further information on EU delivery timescales.
Can I cancel or amend my order?
Unfortunately, once you've placed an order online it’s not possible to amend this yourself.
- If you've ordered items by mistake, please call us on 01708 726 535 quoting your online order number and we’ll cancel the order for you. You can then re-order the correct items.
- If you want to add items to an existing online order, you will need to place a new order for those goods. Please add a note to the additional order and we'll ship both together to ensure you're not charged twice for delivery.
- If you’ve already received the order, and need to return items then please refer to our Returns Information.
What should I do if my order was damaged in transit?
If any damage has occurred to the goods in transit, you can follow our returns procedure. Please also refer to the 'Damaged Goods' section before making a return.
If you need any assistance, please call us on 01708 726 535.
What is your returns policy?
Should you wish to return any of the items you bought for any reason, we will be happy to credit or exchange a product provided it is unused and in a fully resalable condition. Replacements can only be made within 30 days of receipt of goods.
You can view our complete Returns Policy for more information.
Will I save money by shopping online?
The prices online are the same as those offered when ordering over the phone. However, there may be special offers online, or extra discounts offered from time to time that are not available elsewhere.
Do you have Safety Data Sheets available to download?
All relevant Safety Data Sheets are included within the 'Technical Data' section on each product page. If there is any MSDS not shown that you require, please call us on 01708 726 535 and we'll advise you if it's available.