We aim to dispatch the same day for all UK orders received before 16:00, and International orders received before 14:00. Any orders received after these times will be shipped the following working day. UK orders shipped on a Friday will be delivered the following Monday.
Tracked delivery is £4.95 for UK orders under £300, and free for all orders over £300 (ex VAT).
We use Royal Mail Tracked 24 service for delivery to UK addresses. Delivery times are 1-3 days, and will vary dependant upon your location (usually next day for UK mainland). All deliveries are made between 9am and 5pm Monday to Friday, and will require a signature.
European tracked delivery starts from £12.95, with charges based upon the weight of the goods, and your location. You can view our European delivery schedules and rates here.
If you're not completely satisfied with your order, you can return any products for a credit or refund within 30 days of receipt of delivery, so long as they are unopened, unused and in their original condition. Please ensure you read our full Returns Policy before sending anything back to us.
Returns shipping for UK customers is free of charge.
You can return items to us via Royal Mail by downloading the Returns Form and pre printed returns label, and following the steps shown on the form.
If you have any questions, then please call us on 01708 726 535 and we'll be happy to assist with your return.
Customers from outside of the UK can return goods using any local postal service, but please note - you'll need to cover the postage costs yourself.
You can return items to us by downloading the Returns Form and following the steps shown on the form.
Please note the returns form is only available in English. You can call us on +44 (0)1708 726 535 or email us at: firstname.lastname@example.org if you need any further information or assistance.
We regularly check competitors prices to make sure we offer you the best possible value. If you find a comparable product for better value elsewhere, we won't just match the price - we'll beat it*. That's a promise!
If you would like to take advantage of our Price Promise, then please call us on
01708 726 535 (Monday-Friday, 09.00-17.00)
or contact us online anytime.
*Subject to the following conditions: